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A major Microsoft 365 outage is affecting email

Details are below.

Last updated

Current issues

Major global Microsoft 365 outage

Started Affecting: Email to Outlook, Hotmail and Microsoft 365 addressesCaused by Microsoft 365: their status page
  • Investigating

    Microsoft's service health page is the most reliable source of live updates on this outage: status.cloud.microsoft. We will update this page if it changes how email to Microsoft addresses is affected for our clients.

  • Investigating

    A major global Microsoft 365 outage began on Thursday 12 November at about 18:00 UTC. It is affecting Outlook (including Hotmail) and Microsoft 365 email. Emails sent to those addresses may be delayed, or may not arrive until Microsoft recovers. Our own email servers are working normally and keep retrying automatically for up to five days, so messages are not lost. This is a problem at Microsoft that we cannot fix, and we are monitoring it.

Past incidents

No incidents in the last 90 days.

Services we depend on

Some problems start with a company we rely on rather than with us. Each of these publishes its own status page:

Need to speak to someone?

If something is wrong and it is not listed here, call us on 0303 666 5485 or email support@eplatforms.com. If email is the thing that is down, please phone.